Managed Services — Petrabytes
Work With Us / Managed Services

PIEScale, deployed and
run by Petrabytes.

The full PIEScale platform — data foundation, domain agent registry, and governed MCP servers — deployed in your environment and operated by Petrabytes as an ongoing subscription. You get the outcomes. We handle the infrastructure.

What's Included

Everything in PIEScale, running for you.

Managed Services bundles the full platform, the domain agent library, and tiered support into one subscription — billed as a retainer, sized to your environment and agent footprint.

Platform

PIEScale — Deployed & Operated

The full five-component PIEScale platform deployed in your cloud environment and operated by Petrabytes — including all upgrades, monitoring, and infrastructure management.

  • PIEScale IQ — ingestion & subsurface management
  • PIELake — scientific data foundation
  • PIE*Agents — domain agent framework
  • PIEView — geospatial & scientific visualization
  • PIEFlow — subsurface & energy workflow integration
Agents

Energy Domain Agent Registry

Access to Petrabytes' growing library of pre-built energy domain agents — deployed and configured for your data, expanding as new agent categories are released.

  • Search & Discovery agents
  • Data Quality & Validation agents
  • Data Inference agents (Porosity, Rock Strength, Pseudo-Density)
  • AI-Assisted Interpretation agents
  • New agent categories as released
Data Access

Governed MCP Servers

All data domains in PIELake exposed as governed MCP servers — vendor-neutral, entitlement-checked on every query, compatible with any MCP-enabled AI assistant.

  • Well Master MCP
  • Well-Logs MCP
  • Seismic MCP
  • GIS MCP
  • Core Data, Visualization & QC MCP servers
Support

Tiered Support & SLA

Ongoing platform support with defined SLAs — from standard business-hours coverage through to dedicated 24/7 support for mission-critical deployments.

  • Platform monitoring & alerting
  • Upgrade management
  • Domain agent updates & tuning
  • Incident response per tier SLA
  • Quarterly business reviews
Support Tiers

Pick the tier that fits your environment.

All tiers include the full PIEScale platform and domain agent registry. What differs is the support coverage, response times, and how closely Petrabytes operates alongside your team.

Foundation

Foundation

For teams with internal data engineering capability who want the platform operated and upgraded without managing it themselves.
  • Full PIEScale platform, operated by Petrabytes
  • Domain agent registry access
  • All governed MCP servers
  • Business-hours support (9am–6pm local)
  • Monthly platform reports
  • Quarterly business review
Response SLA: P1 — 4 hrs · P2 — 8 hrs · P3 — 2 days
Mission Critical

Mission Critical

For production environments where PIEScale downtime has direct operational or regulatory consequences.
  • Everything in Enterprise
  • 24/7 platform monitoring & on-call support
  • Dedicated platform engineer
  • Custom SLA negotiated per deployment
  • On-site support available
  • Real-time incident escalation
Response SLA: P1 — 15 min · P2 — 1 hr · P3 — 4 hrs
How It Works

From scoping call to production platform.

01

Discovery & Scoping

A structured discovery call to map your data landscape, identify your primary use cases and agent categories, and size the deployment — cloud, storage, ingestion volume, and agent footprint.

02

Platform Deployment

Petrabytes deploys PIEScale in your cloud environment — AWS, Azure, or Google Cloud — with your VPC, IAM, and five-layer security model configured from day one. Typically 4–6 weeks.

03

Data Onboarding

Your energy data ingested into PIELake — legacy archives migrated, real-time streams connected, and MCP servers configured for each data domain. Data quality validated before any agent goes live.

04

Agent Deployment & Go-Live

Domain agents configured and deployed from the Energy Domain Agent Registry — Supervisor Agent routing verified, entitlements enforced on every query, and the platform handed over to your team with training.

05

Ongoing Operations

Petrabytes operates the platform under your chosen support tier — monitoring, upgrades, agent tuning, and regular reviews as your data footprint and agent library grow.

Managed Services vs Self-Run

Which model fits where you are today?

PIEScale Platform (self-run)
Managed Services
Platform software
✓ Licensed
✓ Included
Infrastructure management
✓ Your team
✓ Petrabytes
Platform upgrades
✓ Your team
✓ Petrabytes
Domain agent library
✓ Configure yourself
✓ Deployed & tuned by Petrabytes
MCP servers
✓ Configure yourself
✓ Configured & maintained
Support SLA
— Community & docs
✓ Tiered SLA
Monitoring & alerting
— Your responsibility
✓ 24/7 on Mission Critical
Internal team required
✓ Data engineering team
— Optional
Billing model
— License fee
✓ Monthly retainer
Why Managed Services

The fastest path to production AI — without hiring to run it.

No infrastructure team required

Petrabytes runs the platform — your team focuses on using the data and agents, not operating the stack beneath them.

Always current

Platform upgrades and new agent categories deployed as they release — no internal sprint required to stay current.

Scales with your footprint

Subscription sized to your data volume, agent count, and support tier — not a fixed license that you either over-buy or outgrow.

Vendor-neutral AI access

MCP servers work with any AI assistant — AWS Q, Copilot, Claude — operated and maintained by Petrabytes regardless of which front-end you use.

Often follows FDE

Most Managed Services customers start with an FDE sprint to prove it on their own data — then hand the running to Petrabytes as an ongoing subscription.

Clean transition out

Full documentation and handoff procedures mean you can transition to self-run at any point — no lock-in to Petrabytes as operator.

Where to Go Next

Start with a sprint or go straight to a subscription.

Forward Deployed Engineering first

Most Managed Services customers start with an FDE sprint — prove it on your own data, in weeks, then hand the running to us as an ongoing subscription.

Explore FDE

See all engagement models

PIEScale Platform, FDE, and Managed Services side by side — pick the shape that fits where you are today.

All Engagement Models
Managed Services

PIEScale, running.
Without you running it.

A 30-minute scoping call to map your environment, size the subscription, and agree on what success looks like at 90 days.